REPAIR SERVICE REQUEST
It can be hard to find an experienced professional who’s willing to tackle minor fence or gate repairs. The big companies don’t respond, and the new companies can’t keep up with the demand. Austin Brothers Fence Company is proud to step up into this space, utilizing our unmatched customer service process and our expertise to help when a new fence isn’t the right solution.
NOTE: If your fence was installed by Austin Brothers within the last year, and is in need of repair, please reach out to your Project Manager directly for warranty help.
Service Request Form
If you’re in need of a quick fence repair, or if you’re looking for service on a fence that’s under warranty (see our warranty at the bottom of this page), we’re here and ready to help.
Please fill out the form below and we’ll do everything we can to help repair your fence quickly.
It's The Little Things That Count
Austin Brothers Fence Company is proud of the reputation we’ve built as fence professionals who take our work seriously and honor our commitments to quality and service, especially after our customers have paid us.
If you hired us to install your fence and something isn’t looking or working right, we’re here and ready to help – just as we were when you first contacted us.
Whether you’re covered by our warranty (see below) or not, fill out the form at the top of this page and we’ll do everything we can to help quickly and without any hassle to you!
OUR WARRANTY
Austin Brothers Fence Co, LLC hereby guarantees the workmanship and material for the contracted job, per the original contract as follows:
- All Material is guaranteed to be as specified in original contract. Austin Brothers Fence warranties that all work will be free of workmanship defects for one year from the date of installation and all defects occurring within that period shall be replaced at no cost to the owner. Any exceptions to this must be specified in original purchase contract.
- Wood products provided will be consistent with our grading standard. Defective material is defined as material that does not meet the grading standards or is structurally compromised if applicable. Wood is a natural product, in which cracks, wane or checking may appear over time.
- Pre-manufactured ornamental iron products are supplied with original manufacturer’s warranties (ranging in term from 5 to 20 years, based on product).
- Abuse or neglect of installed materials shall void this warranty.
- All implied warranties, including merchantability, are limited to one year.
- Austin Brothers Fence does not warranty any wood fence material against warping, waning, cracking, or termite infestation.
- Austin Brothers Fence is not responsible for damage caused by shifting soil/terrain or acts of nature.
- Non-payment, in part or in whole, by the customer for services rendered or materials provided, per the original contract or invoice, shall void this warranty.
The warranties given above shall be the exclusive remedy for any breach by Austin Brothers Fence, and all liability for consequential, special or incidental damages is disclaimed.
